Warranty

Product Warranty Terms and Conditions

Hazorfim warrants the quality of its 925 sterling silver and the finishing work of Hazorfim products that bear its seal. A pre-condition to the validity of such warranty is the proper use of the products, according to Hazorfim's instructions, as detailed in the relevant manual for maintenance and use of a given product. Hazorfim's warranty of the use of products presented and sold through this Website is subject to the terms and conditions of the within agreement, and, furthermore, is limited as follows:

1. Hazorfim will not be held liable for any loss or damage of any kind whatsoever caused as a result of the use or ownership of any product purchased through the Website.
2. Hazorfim will not be held liable for indirect or consequential damage, loss or any specific damage caused as a result of the use or ownership of any product purchased through the Website.
3. Hazorfim will not be held liable for any loss of profit, revenue, return or benefit that may have been caused as a result of the use or ownership of any product purchased through the Website.
4. Hazorfim will not be held liable for any direct or indirect damage or harm arising from improper use of any product purchased through the Website (e.g., use or maintenance done in derogation with the instructions in a use and maintenance booklet).

 

Hazorfim warranty will be valid only together with warranty certificate containing authentic signature and seal of Hazorfim and either an invoice or valid proof of purchase.

 

Limitation of Liability

In the event that a product is not free of defects, the sole relief accorded the buyer, as set forth in the warranty, will be the replacement of the product, in the manner provided by the conditions herein-above. And, in any event neither Hazorfim nor any of its employees and/or its officeholders may be held responsible for specific damage whether direct, indirect, incidental or consequential, single or multiple, arising from the use the buyer may have made of or with the product. In any case, Hazorfim will not be liable to the buyer, as and to the extent provided by the applicable laws of contracts, torts, or any other law in effect at the time, beyond the amount paid by the buyer for the product(s). Hazorfim 's warranty and any exceptions thereto, will apply if and when a damaging occurrence might take place whether it is interpreted as one caused by a breach, representation, liability or a basic term or condition of the agreement between the parties (i.e., purchaser and Hazorfim). Subject to any applicable law, Hazorfim will have no liability in any event due to any demand, loss, damage, judgment, costs, expenses, or liability of any kind whatsoever, brought about either directly or indirectly by any injury to a person or property resulting either from ownership, possession, or use of any of its products.

Manufacturer’s Warranty

At Hazorfim, we are committed to providing you with the highest quality products. All silver-plated items come with a limited warranty covering manufacturing defects only.

Warranty Terms

• Coverage:

The warranty covers manufacturing defects only, including:

- Material deficiencies, cracks, or scratches that occurred during production.

- Dents or extreme asymmetry caused solely during production and present at the time of receipt.

The warranty does not apply to items without immediate proof of a manufacturing defect upon receipt.

The warranty does not cover damages resulting from improper use or lack of proper care, as detailed in this guide. Failure to follow these care and maintenance instructions will void any warranty claims.

•  Warranty Period:

The warranty is valid for one year from the date of purchase, subject to presentation of an original or digital invoice/receipt.

• Claim Process:

In the event of a manufacturing defect, please contact our customer service team and provide:

- A copy of the purchase receipt/invoice.

- A detailed description of the issue.

The customer service team will review the request and inform you about the next steps within 14 business days from the date

of claim submission. This may include repair or replacement of the item if necessary.

• Exclusions:

The warranty does not cover damages caused by:

- Improper use, accidents, and/or failure to follow the care and maintenance guidelines outlined in this document

- Hazorfim reserves the right to modify the warranty terms as necessary.

For more information:

For additional details on proper maintenance of silver-plated items, please refer to our User Guide or visit our website: www.hazorfim.co.il. We recommend following these guidelines to preserve the longevity and beauty of your item.

 Thank you for choosing Hazorfim. We hope you enjoy your purchase!

• Keep away from direct heat! Silver plating changes color at high temperatures:store in a cool place and avoid exposing the item to direct heat during use.

• Menorahs: Exposure to heat can cause discoloration of the menorah. Therefore, keep it separate from other menorahs while lighting.

Avoid Contact with Chemicals

• Cleaning agents: Avoid acidic cleaners, acetone, bleach, or any harsh chemicals that may harm the silver plating.

• Perfumes and skincare products: Do not allow perfume, body oil, or lotions to come into contact with silver-plated items, as they may contain chemicals that cause discoloration. Please avoid touching items if your hands have perfume or any cream on them, as it may cause damage or discoloration.

Daily Use Guidelines

• Avoid acidic or salty foods: When using silver-plated items for serving, do not use them for acidic or salty foods, which can damage the plating. Wash immediately after use.

• Keep away from heat-emitting appliances like ovens or stoves. High heat can distort metal, alter color, or cause the plating to peel.

• Store in a cool, dry place: Store items in a cabinet or drawer, away from windows and direct sunlight.

• Use lukewarm water for cleaning: When washing the item, avoid using hot water, as extremely hot water can damage the silver plating. Lukewarm water is the ideal option for cleaning.

• Do not leave silver-plated items in direct sunlight or bright light for prolonged periods: Don’t leave the items in direct sunlight or bright light   as UV rays can damage the plating and cause discoloration.

By following these guidelines, you can extend the life of your silver-plated items and preserve their original beauty.

 

Crystal Items

At Hazorfim, we take pride in our premium crystal products, crafted from the finest raw materials. Crystal is a luxurious, semi-transparent or transparent mineral, commonly used for tableware, decorations, and jewelry.

Key Features of Crystal:

• Gentle Cleaning: For proper maintenance, clean with a soft cloth and avoid abrasive materials.

• Avoid using the dishwasher: Crystal items are sensitive to heat and harsh chemicals found in dishwashers. It is recommended to wash them with lukewarm water and mild soap to ensure their longevity and preserve their appearance.

• Proper storage guidelines for silver-plated items: For proper storage, keep away from moisture and heat sources. Ensure that the items are placed in a dry environment to preserve their quality and longevity.

• Avoid Drops or Falls: Crystal is delicate and can easily break upon impact.

• Prevent Dust Accumulation: Store in a closed box and dust periodically.

• Cautious Use: Avoid using crystal items for hot foods or carbonated drinks, as sudden temperature changes may affect the material.

By following these guidelines, you can ensure your crystal items remain in excellent condition for years to come.

 

Wood items and items combining wood and silver plating

Hazorfim is proud of its high quality wood combined pieces. We create our products using the finest raw materials, including wood. Our wood items are made from natural wood and are widely used in various fields, including trays, judaica items, decorations, and decorative pieces.

Key Features of Wooden Items:

• Natural Material: Wood is a sustainable, accessible material rich in natural textures and colors, giving each piece a unique appearance.

• Warmth & Touch: Wood exudes warmth and comfort, making it pleasant to the touch:one of the reasons it is widely used in furniture and utensils.

• Durability: With proper care, wood can be highly durable. However, it is sensitive to moisture and water, which may cause damage.

Wood Care & Maintenance

• Daily Cleaning: Use a soft, dry, or slightly damp cloth to remove dust and dirt. Avoid using abrasive cloths or harsh cleaning agents.

• Moisture: Avoid prolonged exposure to humidity or water. If water damage occurs, dry the area immediately.

• Heat: Keep wooden items away from extreme heat sources (such as fireplaces or direct heat), as this may cause warping.

Storage

• Placement: Store wooden items in a dry, cool place, away from direct sunlight, which can cause color fading.

• Arrangement: If necessary, use soft pads between items to prevent friction and scratches.

By following these guidelines, you can preserve the longevity and beauty of your wooden items for years to come.

Please note:

 Failure to follow the care instructions may void the manufacturer’s warranty. We hope that this guide can help you understand the importance of proper care for your items and allows you to enjoy them to the fullest.

Hazorfim appreciates your purchase, and we are always here for you!