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Frequently Asked Questions
- 01. Can I change my order?
- 02. Do you offer gift wrapping options?
- 03. Can I return items to a store?
- 04. When do I get my refund once I have returned an item?
- 05. If I return all the items in my order will I still be charged for delivery?
- 06. What should I do if my credit/debit card has been refused when placing an order?
- 07. Do you deliver overseas?
- 08. I have a complaint, who should I speak to?
- 09. Does Hazorfim offer repair services for products damaged as a result of wear and tear?
- 10. Do you offer discounts on corporate or bulk orders?
Answers
01. Can I change my order?
Once the order has been placed, it cannot be changed online. If you want to change your order, please call 1 (800) 555 0199, and if it has not yet been processed we will change or re-issue a new amended order.
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02. Do you offer gift wrapping options?
Yes. If You are interested in gift wrapping select "This is a gift" on the "Checkout" page
03. Can I return items to a store?
Yes. in order to return an item purchased on the website please contact us first. see more details here.
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04. When do I get my refund once I have returned an item?
Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within two weeks.
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05. If I return all the items in my order will I still be charged for delivery?
Yes. see more details here.
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06. What should I do if my credit/debit card has been refused when placing an order
Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card Or call us at 1 (800) 551-8068
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07. Do you deliver overseas?
Yes, we deliver worldwide, see more details here.
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08. I have a complaint, who should I speak to?
If it is about a product you have bought from our stores, please get in touch with the store you purchased from – the telephone numbers of all our stores can be found here. If the complaint is about an online shopping experience please call one of our customer service representatives at 1 (800) 555 1212 or complete the form on the Contact Us page.
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09. Does Hazorfim offer repair services for products damaged as a result of wear and tear?
Yes. product warranty terms and conditions can be found here
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10. Do you offer discounts on corporate or bulk orders?
Yes. to get an offer Please call 1(800) 555 0199 or fill out the form and we will get back to you
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