Returns - Love Our Products, Love Our 30 Day Hassle Free Return Policy


Not completely satisfied with your purchase? Simply return it within 30 days of purchase and get your money back.

Returns:

Cancellation of any transaction or item purchased can be made only with written notice from the customer within 30 days of purchase.

Items can be returned if they're unused or unaltered, and must be accompanied by the original packaging to one of our warehouses after notifying Hazorfim.

Product returns should be sent to the customer service department of Hazorfim, using insured registered mail, to one of the following addresses:

 

Hazorfim - Customer Service Department
Kfar Daniel, Doar HaMerkaz
7312500
Israel

 

or
 

Kyle Parsons (hazorfim LTD)

Account Manager

3570 NW 53rd Court

Fort Lauderdale, FL 33309-6329

 

We cannot accept any returns or exchanges on any personalized engraved items.

Return shipping is paid for by the customer

All returns are subject to a 10% restocking fee. This fee will be deducted from the total amount paid

Products can also be returned by the customer with a receipt and proper identification, to any one of Hazorfim’s retail stores in Israel. For store listings Click Here.

 

Preparing Your Return

 

To return a shipped item to Hazorfim, please follow these steps.

·        Indicate the reason for your return by emailing Hazorfim@hazorfim.co.il

·        Pack your return securely, in the original package, and include your invoice.

·        Ship your package insured for the full purchase price.

·        Send your tracking number to our email address so that we can know when to expect your package.

 

Hazorfim isn't responsible for merchandise that's not received or not returned in accordance with these terms.

 

 
Refunds:

An email will be sent to confirm receipt of your package. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

 All returns will be inspected by our Quality Assurance team before we can process a refund.

 We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return

 Refunds may be subject to a 10% restocking fee.

 *All costs of returning items will be incurred by the customer (shipping, taxes, insurance, etc.)

 

Exchanges: 

Contact Us to order a replacement item. This ensures you get the item you want. (Need to find the right item first? Start browsing.)

 

Return the item using the directions above. Once received we will send you a coupon for your total refund that you can use towards your purchase.

A. All refunds are subject to inspection by Hazorfim representative or a third party chosen by Hazorfim.
B. Refunds can take up to 3 business days to appear in your account.
C. All refunds are reimbursed to your credit card. When paid with a Paypal account Hazorfim will refund your Paypal account only.
D. Refunds will be subject to a 10% restocking fee. Therefore, the refund will appear on your statement in full minus the 10% restocking fee.

*All costs of returning items will be incurred by the customer (shipping, taxes, insurance, etc.)